Located on the ground floor, just past Costa Coffee.

Opening hours: 11am – 3pm, Monday to Friday (excluding bank holidays)

Telephone: 01622 224960 (If the team is busy, your call may be directed to our answer machine. Please leave a message and we will return your call as soon as possible.  Messages are checked regularly throughout the day.) 

SMS text: 07736 195022

RNID Typetalk: dial 18002 followed by 01622 224960

Email: mtw-tr.palsoffice@nhs.net

Located on level 0, main entrance and turn right

Opening hours: 11am – 3pm, Monday to Friday (excluding bank holidays)

Telephone: 01892 632953 (If the team is busy, your call may be directed to our answer machine. Please leave a message and we will return your call as soon as possible. Messages are checked regularly throughout the day.)  

SMS Text: 07736 195024

RNID Typetalk: dial 18002 followed by 01622 224960

Email: mtw-tr.palsoffice@nhs.net

You can find information on our accessing healthcare records page.

Appointments are made in accordance with clinical need. If your condition has significantly changed since you were referred to the hospital (if you are awaiting your first appointment) or since you were last seen in clinic, you should contact your GP who can reassess the clinical urgency and let our specialists know.

Any queries relating to appointments should be directed to the appropriate clinical administration unit – their contact details will be on your appointment letter.

Unfortunately, PALS cannot make appointments or change appointment dates.

Planned or elective admissions are arranged in accordance with clinical need.

If your condition has significantly changed since you were placed on the waiting list or since you were last seen in clinic, you should contact your GP who can reassess the clinical urgency and let our specialists know. Any queries relating to admission dates should be directed to the appropriate clinical administration unit – their contact details will be on your admission letter.

Unfortunately, PALS cannot arrange or change admission dates.

Unfortunately, we can never offer such a guarantee, due to the unpredictable nature of the hospital environment. Both our hospitals have busy emergency departments which mean we cannot always be certain about the number of patients who may need to be admitted as an emergency.

We monitor our bed situation extremely closely and will do all we can to honour admission arrangements. However, patient safety is our priority and we will not compromise this.

We discourage patients from bringing valuable items in to hospital with them, to reduce the risk of items being lost or damaged.  However, we realise that some items are essential, such as glasses, dentures and hearing aids.

If you have any of these items with you, please make sure that the nursing team are aware.  In the unfortunate event that items go missing, we will consider reimbursement on a case by case basis.  In most cases, if you had capacity (i.e. were aware and able to make decisions for yourself), we will expect you to be responsible for any belongings not handed over to staff for safe keeping.

Any decision to reimburse will be taken by senior staff responsible for the ward or department concerned. Please put any request in writing to the PALS team, who will forward this on to the relevant person for their decision.

There are no car parking charges for Blue Badge holders in any of our car parks. However, where barriers are in place, you will need a free exit pass to leave the car park.

Please speak to a member of staff in the department you are attending to obtain a pass.